Shipping policy
LumenKitchen Shipping Policy
Processing Time Orders are processed within [1–3 business days] of purchase (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | [5–10 business days] | [$4.99 / Free over $70] |
| Expedited Shipping | [5–8 business days] | [$8.99] |
Delivery times are estimates and not guaranteed; delays may occur due to carrier issues, customs, or high-demand periods.
International Orders International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the order total.
Order Tracking Once shipped, you'll receive a tracking number via email. Please allow [24–48 hours] for tracking information to update.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, contact us at support.lumenkitchen@gmail.com and we'll investigate with the carrier.
Incorrect Address Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, but we're happy to help resolve the issue where possible.